Help

E-MAIL

Do you have any queries or questions? Send us an e-mail and we will reply to you as soon as possible.

We remind you that you should not provide your card details via e-mail or social media.

It’s really easy to create an account, just click onto ‘My Account’ and select ‘New Customers’ to enter your details. Please be aware that you can only register with standard English characters.

Please make sure your account is registered in your own name and the delivery address matches the billing address of your credit or debit card.

Please click onto ‘My Account’, enter your email address and password you used when you opened your account and click ‘Sign In Now’.

It’s easy to forget your password. If you can’t remember your password, click ‘Forgotten Password’ and follow the instructions.

We will create a temporary password for you, which will be sent to your registered email address.

To make your password more secure:

• Combine letters, numbers and symbols
• Use combinations or characters that aren’t in the dictionary
• Make it long. Next allows passwords to be 8-12 characters long, the longer the password, the more secure it will be
• Use words and phrases that are difficult for people to guess
• Avoid your name or birthday
• Don’t use sequences or repeated characters. For example ‘12345678’ or ‘qwerty’

You can change your address and telephone number on your account by simply clicking onto ‘My Account’ and then ‘Edit Your Details’.

Just make sure you change your details if you’ve recently moved before placing an order.

As we process orders quickly, we can’t change your address once you’ve placed your order. Orders placed before you updated your address details will be delivered to the address shown on your email confirmation.

If you can’t remember your password, click ‘Forgotten Password’ and follow the instructions. We will create a temporary password for you, which will be sent to your registered email address.

If you enter your password incorrectly 3 times, you will be asked to wait for an hour to continue.

How can I change my password?

Just sign into ‘My Account’ and select the ‘Reset Password’ link.

We will create a temporary password for you, which will be sent to your registered email address.

Closing my account

We’re really sorry to hear you’d like to close your account. Please make sure you’ve received all orders and any outstanding refunds before contacting us to do this for you.

Placing an order

You must have a Skyrocket account to place an order. If you’re an existing customer, you can enter your registered email address and password to sign in before starting your order.

To place an order, simply click on an item, select the size and press ‘Add to Cart’. If you know the item number, you can enter this into the search box. You can also browse our categories using the drop-down menus at the top of the page.

Once you’ve finished shopping, just select ‘Go to Checkout’ from your shopping bag.

If you don’t have a Skyrocket account, don’t worry – you can create one at the checkout.

You can then choose your method of payment and complete your order.

We will send an email confirmation to your registered email address once the order has gone through, this can take a few hours to arrive. Remember to check your junk and spam folder too!

I can’t check out

If you’re unable to continue to checkout, please check that there are no ‘Sold Out’ items in your shopping bag. Simply remove these before continuing to place your order. We’re really sorry, you can’t pre-order or reserve items at this time.

Can I change an order?

We process orders quickly so that your items arrive as soon as possible. This means we’re unable to change your order once you’ve placed it.

Yes, you can see your order history on your account. And check your order confirmation email; this will show all the items you’ve ordered and the expected delivery date.

If you haven’t received a confirmation email within 24 hours of placing your order but have been charged, please let us know and we can check this for you.

Has my order gone through?

If you’re unsure if your order has been processed, please check if you’ve received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know and we’ll check this for you.